Hey everyone!
This is Kayly (Vanessa Mythdust), one of your friendly neighborhood QA Testers at KingsIsle. Being in QA, it’s my job to identify and reliably reproduce issues, more commonly known as bugs, that occur inside the game. These can be anything from minor cosmetic issues to major quest problems.
Player bug reports are a huge help because no matter how much we test, pesky bugs will almost always squeeze through the cracks. In addition to posting bugs here on Wizard101 Central, you can also report them on the Official Message Boards, through our
customer service portal, or send an email to
[email protected]. Whichever method you choose, please take a quick glance through the forums/message boards to see if your bug has already been reported. We want to avoid duplicate bug reports as much as possible!
If you want to make your bug reports as useful as possible, please keep the below tips in mind:
-
Be specific. The more details, the better! Saying “X item isn’t working” won’t help us identify what’s wrong. Where did it happen? What were you doing? Keep in mind that the QA department needs to reproduce the bugs that you report, so sometimes even the smallest details can help us do that.
-
A picture is worth a thousand words. If you’re able to attach a screenshot of the problem or link a video, that’s awesome! Knowing what to look for and how it appears on the player end is essential for us.
-
Map it out. If the issue is location-based, opening up your map and taking a screenshot of where you were when it happened could save us loads of time. Otherwise, we’d have to wander around until we found the exact spot you’re describing.
-
Remember, we want to squash these bugs too. In-game issues can be incredibly frustrating at times, but remember to keep your bug reports informational and polite. Aggressive bug reports won’t get the problem fixed any faster ... we’re on the same side!
Thanks to everyone who makes an effort to report bugs and improve the gameplay experience. We greatly appreciate it!