Crowns Code Ban

[Kingurz]

Was it multiple linked/family accounts or just multiple accounts? I'm also assuming actual purchases were made instead of just checking the coupon amount?

I can see KI doing a security measure / preventive measure if it was multiple separate accounts, because that looks suspicious when multiple independent accounts are all sharing the same credit card information (possible stolen credit card red flags). Should be able to appeal in this situation.

[YourAverageWizHead]

Just wanted to make a little update and vent a little but somehow none of my support posts have been replied to and its been upwards of 2-3 weeks since they were made. Definitely at the point the support is just ignoring anything to do with me, this friday I will make another ticket if I don't get a response by then but i'm losing hope at this point.

[Phenoixblizzard]

I got lucky and my 403 forbidden error issue resolved itself a few days ago. Not sure how it happened or what caused it, but at least I can access the site again.

[Sparck]

Please contact our support team, they will be glad to assist! Posting here in the forums before contacting us to get an answer doesn't help and may confuse other community members on what happened with your account. We want to help you as quickly as possible to resolve any issues you may have with your account and explain actions taken upon it.

Thanks!

[YourAverageWizHead]

Please contact our support team, they will be glad to assist! Posting here in the forums before contacting us to get an answer doesn't help and may confuse other community members on what happened with your account. We want to help you as quickly as possible to resolve any issues you may have with your account and explain actions taken upon it.

Thanks!

Thank you for the reply Mr.Sparck,
I've sent multiple emails to support with no replies past the initial email. However, in the one reply I did get, support was not willing to help me out and then I did not get a reply since. I've dmed you all of the information regarding my case and while I greatly appreciate your help I would really like to avoid dealing with this issue further through support as it has been over a month since I was banned and since I sent the emails to support. It has gone to the point that i've spent my recently bought membership, christmas break, and new years banned from the game.
I do not want to come off as disrespectful but I do not think support can grant any meaningful progress in getting me unbanned and I am willing to provide any extra information if necessary.
@Sparck

[Sparck]

Thank you for the reply Mr.Sparck,
I've sent multiple emails to support with no replies past the initial email. However, in the one reply I did get, support was not willing to help me out and then I did not get a reply since. I've dmed you all of the information regarding my case and while I greatly appreciate your help I would really like to avoid dealing with this issue further through support as it has been over a month since I was banned and since I sent the emails to support. It has gone to the point that i've spent my recently bought membership, christmas break, and new years banned from the game.
I do not want to come off as disrespectful but I do not think support can grant any meaningful progress in getting me unbanned and I am willing to provide any extra information if necessary.
@Sparck

You can DM me the reason they gave for the ban and I'll confirm that the communication process with your ticket was completed on our end.

[YourAverageWizHead]

You can DM me the reason they gave for the ban and I'll confirm that the communication process with your ticket was completed on our end.

@Sparck

When I looked back in the emails I realized it was just not sending them because they contained links so the new one got a reply. In the new one I was told to make it on a different email to provide proof in case of fraud etc. However, this doesn't really work out like that because its multiple accounts. But either way I just used a new email and wrote directly which username it was associated with. But this email also was not satisfactory for the demands so I was sent a link to change my information.

But heres the new issue, you literally cannot change your information when you're banned as your login doesn't exist anymore. I'm not sure what to do about this technical issue but i'll privately message you the ticket and reason.

I understand the need to prove myself but i've sent messages to support on 2 emails directly tied to the accounts and they're all connected by ip.

EDIT: I sent the DM, with both tickets.

[YourAverageWizHead]

You can DM me the reason they gave for the ban and I'll confirm that the communication process with your ticket was completed on our end.

@Sparck

Its been a few weeks since your message and I wanted to write a final follow up. I sent another support ticket last week, and was ghosted again: and as sad as I am to say it, I've genuinely spent way too much time trying to fix this issue to the point that I just can't be bothered anymore. I've sent every last possible detail of my issue to both you and support several times but there is nothing more that I can do to solve this. I'll always have a love for the game and its community, but unless a miracle happens I don't see myself ever being able to return to it.

I'll look from time to time to see if my situation ever changes but I do not have it in me anymore to keep mindlessly sending emails and messages to a support team who could not care less.

Thank your for your time and thanks to the community for the memories i've made!