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  • Page 1 of 2 12 LastLast
    Results 1 to 10 of 12
    1. #1
      Corwin Redflame's Avatar
        Corwin Redflame is offline Apprentice Wizard

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        •  Ryan DarkFlame
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        •  120
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        •  Mirage
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        •  Death
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        •  Queen Micky
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        •  Wildwood Yeti
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      Has anyone managed to get Open Chat working if original age was under 13?

      I emailed Kingsisle, response was this:
      We're sorry but the age entered when that account was created was under 13 years old (or none was entered at all). Due to Federal Law (COPPA - Childrens Online Privacy Protection Act), we cannot keep personal information (such as date of birth) for accounts started with an age under 13 years old. Since we cannot legally track the age of the account, we don't have any way to tell when the person who started it turns 18, which is required for Open Chat. We also cannot legally or technically change the date of birth registered to an account (It's a non-edit field), so there is no way to update that information through another method.
      I feel like this is kind of ridiculous (I'm 22 now). I guess they didn't plan for people to get older?
      Last edited by Corwin Redflame; 2-4-20 at 10:23:30 PM.

    2. #2
      jlegendwielder's Avatar
        jlegendwielder is offline Initiate Wizard
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      Re: Has anyone managed to get Open Chat working if original age was under 13?

      Quote Originally Posted by Corwin Redflame View Post
      I emailed Kingsisle, response was this: I feel like this is kind of ridiculous (I'm 22 now). I guess they didn't plan for people to get older?

      Well, their programmers are the ones that made that field a non-edit field and their programmers can change it so that they (their support personnel, for instance) can edit that field.

      All is takes is a little effort, time, and knowledge.

      Till then, sorry.


      "I yam what I yam and that's all what I yam."

    3. #3
      Crystal Calligraphy's Avatar
        Crystal Calligraphy is offline Grandmaster Wizard

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        •  Saffron Swift/Silver/Spirit/Summer/Soul/Story Song
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        •  130
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        •  Wizard City
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        •  Balance
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        •  King Sydney
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        •  Spider Golem
      Status: Madly pet collecting!
       
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      Re: Has anyone managed to get Open Chat working if original age was under 13?

      I'm starting to think that once Wizard turns 18 yrs old, then people in your situation will be considered an "adult". Still doesn't make sense, nor makes this any easier

      Avatar & Sig Credit: Expelliarmus (Blue Nouveau Designs)
      ~Forest of Dungeons Event Closed~

    4. #4
      MiniMokona's Avatar
        MiniMokona is offline Novice Wizard

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        •  130
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        •  Empyrea
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        •  Storm
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        •  Shaggie Cassie
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        •  Rain Core
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      Re: Has anyone managed to get Open Chat working if original age was under 13?

      Quote Originally Posted by Corwin Redflame View Post
      I emailed Kingsisle, response was this: We're sorry but the age entered when that account was created was under 13 years old (or none was entered at all). Due to Federal Law (COPPA - Childrens Online Privacy Protection Act), we cannot keep personal information (such as date of birth) for accounts started with an age under 13 years old. Since we cannot legally track the age of the account, we don't have any way to tell when the person who started it turns 18, which is required for Open Chat. We also cannot legally or technically change the date of birth registered to an account (It's a non-edit field), so there is no way to update that information through another method. I feel like this is kind of ridiculous (I'm 22 now). I guess they didn't plan for people to get older?
      No, I have known some people who have had an account like yours. They have not ever been able to get open chat at all, unless they made another account. I see your point in all that though. The law though requires them to NOT KEEP ANY INFO from a person who enters an age of under 13. When they make the account. Says right there in the quote. They can not keep anyones information such as your date of birth Name, nothing, when making an account for 13 or younger. So they are not allowed to keep your date of birth or anything. That is why you can't change it. I see there point but I see yours too lol. I kinda don't think it is fair, but if they never kept your age or any information from the time the account was made, then how do they change it now? It is illegal for them to even have any type of information, right? Here is what I do not get lol. How can you contact support or anything if they would ask for personal info o.O? I know they can't but ya know what I mean I hope?
      Alura 130, Rebecca 130, Keira 92 ,Neela Dreamer 93, Calamity 130, Fiona 130

    5. #5
      Lady Cat's Avatar
        Lady Cat is offline Prodigious

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        •  Stephanie Shadowstalker ,Stephanie Legendweaver ,Stephanie Spiritsinger,Stephen Dragondreamer and 6
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        •  125
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        •  Empyrea
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        •  Death
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        •  Luna
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        •  Black Cat
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      Re: Has anyone managed to get Open Chat working if original age was under 13?

      Quote Originally Posted by MiniMokona View Post


      No, I have known some people who have had an account like yours. They have not ever been able to get open chat at all, unless they made another account. I see your point in all that though. The law though requires them to NOT KEEP ANY INFO from a person who enters an age of under 13. When they make the account. Says right there in the quote. They can not keep anyones information such as your date of birth Name, nothing, when making an account for 13 or younger. So they are not allowed to keep your date of birth or anything. That is why you can't change it. I see there point but I see yours too lol. I kinda don't think it is fair, but if they never kept your age or any information from the time the account was made, then how do they change it now? It is illegal for them to even have any type of information, right? Here is what I do not get lol. How can you contact support or anything if they would ask for personal info o.O? I know they can't but ya know what I mean I hope?
      Correct Federal law prevents KingsIsle from tracking Age of minors therefore accounts created by said minors can not have chat changed . Lady cat says meow
      <a href=http://www.wizard101central.com/forums/images/signaturepics/sigpic506_7.gif target=_blank>http://www.wizard101central.com/foru...igpic506_7.gif</a>

    6. #6
      NoName2020's Avatar
        NoName2020 is offline Apprentice Wizard
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      Re: Has anyone managed to get Open Chat working if original age was under 13?

      I thought at one time, if you use a credit card to pay for membership, you automatically got open? I remember a lot of kids under 18 getting open chat that way. Did they finally change this?

    7. #7
      MattDragonBlade's Avatar
        MattDragonBlade is offline Initiate Wizard

      • MattDragonBlade's Wizard Stats
        •  Wizard's Name:
        •  Matthew DragonBlade
        •  Wizard's Level:
        •  130
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        •  Wizard City
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        •  Fire
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        •  Toby
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        •  Sun Serpent
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      Re: Has anyone managed to get Open Chat working if original age was under 13?

      The whole open chat thing is weird, but Kingsisle is required to follow federal law.
      This is how the system works:
      If you made your account when you were under 13, they give you Menu Chat by default and you can get text chat with an online purchase with a credit card. Your age/birthday is not saved.
      If you made your account between the ages of 13 and 17 you get text chat by default. Your AGE is saved but your birthday is not. Under this, your account can get open chat on the date your account was created. For example, someone makes an account in Nov. 2012 when they are 13. They can get their Open Chat in Nov. 2017 when KI can verify that they are truly 18 years old.
      If you were over 18 when making your account, the only step to get open chat is to make a purchase with a credit card.

      ~~Also Known as TobyTheWizard on FanfictionNet~~
      Siggy by Spellbinder!


    8. #8
      Aaron HexBreaker's Avatar
        Aaron HexBreaker is offline Apprentice Wizard

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        •  Aaron HexBreaker
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        •  130
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        •  Empyrea
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        •  Storm
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        •  Mocha
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        •  Night Hawk
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      Re: Has anyone managed to get Open Chat working if original age was under 13?

      I actually had this problem and fixed it, so don't dismay!!

      I made my account when I was 12 and so obviously I didn't get open chat when I turned 18 - what I did was I contacted KingsIlse support via their E-mail ([email protected]) and told them what happened, e.g:

      "I signed up for Wizard101 back in [year] and at that point I was under 13, I understand you legally cannot track the ages of those under 13 years old, but I am now [age/18+] and was hoping that Open-chat would be enabled for my account, thanks!"

      This worked for me (only taking a day or two for Open-chat to be enabled) and I'd be surprised if it didn't work for anyone else, hope I've helped ;P

      Thanks @Expelliarmus for the avatar and siggy!

    9. #9
      Autumn Shadowsong's Avatar
        Autumn Shadowsong is offline Adept Wizard

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        •  105
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        •  Khrysalis
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        •  Fire
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        •  Fluffy
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      Re: Has anyone managed to get Open Chat working if original age was under 13?

      I created my account in October 2009, at age 12. I remember struggling through communicating with menu chat for a year, and then getting text chat when KI verified I was 13. However, at age 18, all I needed to do was log in to the Wizard101 homepage and change the settings to enable open chat. This may have been because, at the time, I was living outside the United States, but I did live in the US when I created my account, so I'm not sure if that makes sense.

      But one way or another, I entered my age as 12 when I created my Wizard101 account, and have obtained open chat on this same account. So: yes, to answer the question in your title.


    10. #10
      JaredSpellFrost's Avatar
        JaredSpellFrost is offline Grandmaster Wizard

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        •  130
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        •  Empyrea
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        •  Ice
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        •  Fuzzy Jake
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        •  Freezing Raincore
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      Question Re: Has anyone managed to get Open Chat working if original age was under 13?

      @Aaron HexBreaker

      This changes everything! In my 11 years of playing this game, I have never heard of KingsIsle giving out open chat to Players like this. Historically, Open Chat has only been available for Members- no matter what their age may actually be. Did you have Membership when you contacted Support, and were you in the U.S. too?

      Last edited by JaredSpellFrost; 12-3-20 at 3:21:12 PM.

      "Yet like a bad case of athlete's foot you just kept coming back." -Cosmos
      . . . with Persistence, Victory is assured.




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