First off, I'd like to say that I'm back here for the time being. I had quit central, but I think you guys need to know how unjust KI has become in their ruling.
BASICALLY, here's how it went down: I was offline for a couple days because I just really didn't have the time to get online, so I logged on to farm the loremaster and when I tried to talk to my friend, no chat bubble came up. I didn't understand what was going on, but I just assumed it was a glitch because my game has glitched before to not let me use the enter button. I tried whispering to someone, but the only tabs there were "Remove", "Teleport to", and "Menu Chat".
Text chat was dark.
That's when I assumed I was muted, but I hadn't received any in-game notice like some people do, nor had I received an email about it, so I emailed Kingsisle this:They then replied that they would love to investigate for me if I'd just send my user name, which I did.
My account was muted for absolutely no reason (I received no in-game notice, nor an email), and I hardly even chat in-game, so I don't understand why this was done. Could someone please enlighten me, without sending a pre-made email like I've received so many times before, why I was muted and if/when I can get my chat back.
Their final reply came about half a day later, and I was shocked. Feel free to read it below:
Please know that KingsIsle Entertainment works very hard to maintain a safe environment for all of our players. While we try to negate the player's exposure to foul language and/or inappropriate behaviors, people can still get very creative in getting around our safe-guards. We are aware of accounts working around the chat filters to participate in inappropriate behaviors, and are working to mitigate any notion that it is condoned by KingsIsle. We want to prevent players from bypassing a mute by simply logging in to a different account.
While we understand the frustration of not having the open chat in game, we'd like you to understand that the mute was given in lieu of a permanent account ban. Due to the violation that occurred, no further considerations will be given.
So there you have it. My account that I've had since BETA, mind you, that has never even been muted for 10 minutes, was permanent-muted because someone hacked me (Or at least that's what I assume). The weird thing is that whoever hacked me did nothing to my account, but I have never once given out my account information to anyone.
Kingsisle, you really re corrupt. I know people have said it before, yes I've defended you for years on the forums. They say that your customer service is terrible and that you don't care about the player... and I'm starting to believe them.
I have not cursed in-game, nor have I ever played on anyone's account. I was muted for absolutely no reason with no warning.
So I quit Wizard101 then and there. I haven't logged on for a week.
And it's not because I don't have my chat (I really only use it to say thanks in the game anymore, sadly). It's because KI needs to understand that they will lose dedicated customer after dedicated customer because of their actions.
Great game, horrible customer service.