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  • Page 1 of 3 123 LastLast
    Results 1 to 10 of 27
    1. #1
        momof4 is offline Novice Wizard
      ----
       
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      deleted character

      Our son accidentally deleted our daughter's character on her account (2 separate accounts) so we sent to KI and tried to get it restored. I've sent them her char and account info to no avail.

      When they checked the character it was in the system; yet when we log into her account it's blank where the character was.

      PLEASE help because it's been over a week and no one can help us and I don't want her char to be perm deleted...ok she's 9 she and doesn't want it perm deleted and I don't want her to be sad and not play any more...

      help

    2. #2
      brodster14's Avatar
        brodster14 is offline Master Wizard

      • brodster14's Wizard Stats
        •  Wizard's Name:
        •  angel
        •  Wizard's Level:
        •  76
        •  World:
        •  Avalon
        •  Wizard's School:
        •  Ice
        •  Pet's Name:
        •  peanut
        •  Pet's Type:
        •  starfish
      ----
       
      Mood:
      Awesome
       
      Join Date
      Apr 2010
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      Re: deleted character

      only ki can fix it (unless you get a hacker to hack wizard and get it back lol) but ya i have done that tones of times with my wizards it stinks

      sig made by penguin77 XD

    3. #3
      JetX's Avatar
        JetX is offline Grandmaster Wizard

      • JetX's Wizard Stats
        •  Wizard's Name:
        •  Mark Shard
        •  Wizard's Level:
        •  80
        •  World:
        •  Wizard City
        •  Wizard's School:
        •  Ice
        •  Pet's Name:
        •  Princess Ginger
        •  Pet's Type:
        •  '09 Defender Pig
      Status: Sleeping
       
      Mood:
      Steam Gaming
       
      Join Date
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      Re: deleted character

      It's okay, KingsIsle will be able to restore the wizard if it was really deleted and if there is a free space on your account. Just give KI some time and they should fix it right up. (I believe there were previous threads about people being able to recover deleted wizards from KI and I think they still do this).

      My PokemonY Friend Code is 1203-9248-1707
      PM me yours

    4. #4
      FinalDestiny's Avatar
        FinalDestiny is offline Adept Wizard

      • FinalDestiny's Wizard Stats
        •  Wizard's Name:
        •  Destiny WillowWhisper, Angel, Sierra Mist, +19 more
        •  Wizard's Level:
        •  80
        •  World:
        •  Avalon
        •  Wizard's School:
        •  Death
        •  Pet's Name:
        •  random ones
        •  Pet's Type:
        •  all of them
      Status: Lollipop Guildy
       
      Mood:
      Arrg!
       
      Join Date
      Jul 2009
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      Re: deleted character

      reply back to your open help ticket showing them a screenshot of the empty wizard. That way they can see what you are seeing. The database may have it as "active" but maybe something else in the wizard is preventing it from showing up on the character selection screen.

      How far into the game was she and did you have any crown items thought you don't want lost? If she was just starting out and had nothing purchased with real money on that particular wizard it does not take long to quest back through wizard city. If she was a high level wizard with a lot of pets or crown items then recovery is worth pursuing. The friends list will be empty on a recovered wizard I believe, so she will have to refind friends anyway. I have never had to ask for a recovery, but I have friends who have done so successfully. It seems to take about a week.

    5. #5
      Lady Cat's Avatar
        Lady Cat is offline Archmage Wizard

      • Lady Cat's Wizard Stats
        •  Wizard's Name:
        •  Stephanie Shadowstalker ,Stephanie Legendweaver ,Stephanie Spiritsinger,Stephen Dragondreamer and 6
        •  Wizard's Level:
        •  80
        •  World:
        •  Celestia
        •  Wizard's School:
        •  Death
        •  Pet's Name:
        •  Shasa,Princess minnie,Chelsea,Madame Midnight,100's more
        •  Pet's Type:
        •  Black Cat,Fierce Hound,Sea dragon,Wraith, all kinds
      Status: Kitten juggling lol
       
      Mood:
      Awesome
       
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      Sep 2008
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      Re: deleted character

      Her wizard should still be also in the last test clone ,they can pull that copy ( it might be a little bit different as it was pulled about 2 weeks ago ) Lady Cat says meow! Plus it sometimes takes them a bit of time to fix these things also.
      by Caitlin " One paw to rule them all , One paw to scratch them , One paw to bring them all together, and in the darkness catch them " Dark Lord Sauron's Cat

    6. #6
        Avalon is offline Fizzled

      • Avalon's Wizard Stats
        •  Wizard's Name:
        •  Valdus Dragonheart
        •  Wizard's Level:
        •  70
        •  World:
        •  Zafaria
        •  Wizard's School:
        •  Fire
        •  Pet's Name:
        •  Lucky
        •  Pet's Type:
        •  Frontier Dragon, Pixie Queen, Seraph, Magma Colossus, Krokotillian
      ----
       
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      Re: deleted character

      Log onto your Wizard101.com account and find support. When you fill out the small text boxes then you can send the message to KI. It usually takes 24 hours to be retrieved, but yield 48 hours.

      Please let me know any further troubles, i've deleted many of my characters a number of times.

    7. #7
      xneox's Avatar
        xneox is offline Journeyman Wizard

      • xneox's Wizard Stats
        •  Wizard's Name:
        •  Nathan ThunderStrider, Blake LegendCaster
        •  Wizard's Level:
        •  70
        •  World:
        •  Wintertusk
        •  Wizard's School:
        •  Fire
        •  Pet's Name:
        •  Miss Trixie & Baby Jack
        •  Pet's Type:
        •  Elemental and Gaurdian Foo
      ----
       
      Mood:
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      Re: deleted character

      No worries this happened to me too. All you need to do is tell them your situation give them the username and the Name of the charecter that was deleted. When this happened to me this is what they asked me for whenit happened to me. just make sure that there is a empty space for the charecter. Once you send this info to KI you shoukd have you char back in 24 hours
      SIG MADE BY THE FABULOUS AERIAL <3

    8. #8
      sk8rdudeXD's Avatar
        sk8rdudeXD is offline Grandmaster Wizard

      • sk8rdudeXD's Wizard Stats
        •  Wizard's Name:
        •  ian storm
        •  Wizard's Level:
        •  90
        •  World:
        •  Azteca
        •  Wizard's School:
        •  Storm
        •  Pet's Name:
        •  sparky
        •  Pet's Type:
        •  storm hound
      ----
       
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      Crazy
       
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      Re: deleted character

      dont worry ur gonna get it back
      Spoiler
      if i thanked your post it means its :D
      Spoiler
      skateboard for life :D
      o yea my name is ian storm btw look me up! :D i'm always pvping or partying :P nd say hi :D! siggy made by nerds! :D

    9. #9
        momof4 is offline Novice Wizard
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      Re: deleted character

      thanks for the responses; I thought it would be easy also since there was no character there and read all the previous threads before sending a ticket.

      KI said it shows she's already in her account; it's a low lvl but to a 9 year old remaking her and soloing those 15 lvls again is "the end of the world" lol but yeah she could just remake it which I've suggested.

      She did lose 5,200 coins and luckily the crowns she had still show on her other chars.

      I'll SS the empty slot when the game comes back up and send it to them and see if that helps.

    10. #10
      ~*~Vanessa~*~'s Avatar
        ~*~Vanessa~*~ is offline Apprentice Wizard

      • ~*~Vanessa~*~'s Wizard Stats
        •  Wizard's Name:
        •  Vanessa RavenTail (Ice), SandStone (B), DarkHeart(D), StormCloud(S), Rebecca DreamCatcher(L)
        •  Wizard's Level:
        •  70
        •  World:
        •  Avalon
        •  Wizard's School:
        •  Ice
        •  Pet's Name:
        •  Harley
        •  Pet's Type:
        •  Ice Wyvren
      ----
       
      Mood:
      ----
       
      Join Date
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      Re: deleted character

      Awe, I hope they can get it all straightened out! There should be a way that if you delete a wizard, you have 48 hours to change your mind or something. Kind of like what certain email accounts or social networks do. Good luck!

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